Last updated: 11 September 2026<\/p>\n\n\n\n
This privacy policy explains how Creative Imagineers Ltd, trading as Great Railway Videos, collects and uses personal information through greatrailwayvideos.com.<\/p>\n\n\n\n
The data controller is:<\/p>\n\n\n\n
Creative Imagineers Ltd, trading as Great Railway Videos When you place an order, we collect information needed to process and deliver it. This may include:<\/p>\n\n\n\n When you contact us, we collect your name, email address and the contents of your message, together with any subsequent correspondence.<\/p>\n\n\n\n Our web server and security services may also record technical information such as IP addresses, browser details, request times and security results.<\/p>\n\n\n\n The website does not offer customer accounts, visitor comments or product reviews. We do not use customer details for newsletters or promotional marketing.<\/p>\n\n\n\n We use personal information:<\/p>\n\n\n\n We do not sell personal information.<\/p>\n\n\n\n Payments are processed through WooPayments or PayPal, according to the method you select at checkout.<\/p>\n\n\n\n Payment and transaction information is transmitted securely to the relevant payment provider and its banking, card-network and fraud-prevention partners. WooPayments uses payment-processing services that include Stripe.<\/p>\n\n\n\n We do not receive or store your complete payment-card number or card security code. We retain only the payment status, transaction reference and other information needed to administer the order, handle refunds or disputes, and maintain legally required records.<\/p>\n\n\n\n Payment providers process information under their own privacy policies:<\/p>\n\n\n\n Payment providers may use automated fraud and risk checks. A transaction may be refused or subjected to additional verification as a result. If you experience difficulty making a payment, you may contact us or try another available payment method.<\/p>\n\n\n\n We provide the information required to deliver your order\u2014normally your name and delivery address\u2014to Royal Mail through its Click & Drop service.<\/p>\n\n\n\n Royal Mail handles this information under its own privacy notice:<\/p>\n\n\n\n https:\/\/www.royalmail.com\/privacy-notice<\/a><\/p>\n\n\n\n The website and its email services are hosted by IONOS. IONOS may process technical information and information passing through the website or email system to provide hosting, communications, backup and security services.<\/p>\n\n\n\n IONOS\u2019s privacy information is available at:<\/p>\n\n\n\n https:\/\/www.ionos.co.uk\/terms-gtc\/privacy-policy<\/a><\/p>\n\n\n\n Google reCAPTCHA is used during checkout to help detect automated activity and payment fraud. It may collect technical and interaction information, including IP address and device or browser information. Google processes this information under its privacy policy:<\/p>\n\n\n\n https:\/\/policies.google.com\/privacy<\/a><\/p>\n\n\n\n The website uses cookies and similar technologies necessary to operate the shop. These include cookies used to:<\/p>\n\n\n\n Payment providers and Google reCAPTCHA may also set or read cookies when their services are used.<\/p>\n\n\n\n We do not use Google Analytics, advertising pixels or marketing-tracking cookies.<\/p>\n\n\n\n You can control or delete cookies through your browser settings, although blocking essential cookies may prevent the basket, checkout or payment functions from working correctly.<\/p>\n\n\n\n Where necessary for the purposes described above, information may be shared with:<\/p>\n\n\n\n We provide each recipient only with the information reasonably required for its service.<\/p>\n\n\n\n Some service providers may process information outside the United Kingdom. Where we are responsible for an international transfer, appropriate protections are used as required by UK data-protection law. These may include UK adequacy regulations or approved contractual safeguards.<\/p>\n\n\n\n Payment and technology providers may also process information internationally under the arrangements described in their own privacy policies.<\/p>\n\n\n\n Our normal retention periods are:<\/p>\n\n\n\n Correspondence may be kept for longer where it forms part of an order, complaint, dispute or legal record.<\/p>\n\n\n\n Payment providers, Royal Mail, IONOS and Google determine their own retention periods for information they process independently. Limited residual copies may remain temporarily in protected backups until those backups are overwritten.<\/p>\n\n\n\n Depending on the circumstances, you may have the right to:<\/p>\n\n\n\n These rights are not absolute. We may need to retain information where required by law or where it is needed for an ongoing dispute or legal claim.<\/p>\n\n\n\n To exercise a right or ask a privacy question, email sales@greatrailwayvideos.com<\/a>. We may need to verify your identity before responding.<\/p>\n\n\n\n
Company number: 04438035
Registered office: Hardbank Farm, Hardbank, How Mill, Brampton, CA8 9LL
Email: sales@greatrailwayvideos.com<\/a>
Website: https:\/\/greatrailwayvideos.com<\/a><\/p>\n\n\n\nInformation we collect<\/h2>\n\n\n\n
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How we use your information and our lawful bases<\/h2>\n\n\n\n
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Payments<\/h2>\n\n\n\n
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Delivery<\/h2>\n\n\n\n
Website hosting, email and security<\/h2>\n\n\n\n
Cookies<\/h2>\n\n\n\n
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Who we share information with<\/h2>\n\n\n\n
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International processing<\/h2>\n\n\n\n
How long we keep information<\/h2>\n\n\n\n
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Your rights<\/h2>\n\n\n\n
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